Our Terms & Conditions
Welcome to Toitū Envirocare's Terms and Conditions page. This page provides the standard terms governing our services, certifications, and software solutions. For specific agreements or variations, please refer to your signed contract or proposal.
Below, you’ll also find links to our Privacy Statement, Software Terms, Online Services Terms, and learning Terms, ensuring a comprehensive understanding of our commitments and your rights.
Privacy statement
Toitū Envirocare respects and protects your personal information under the Privacy Act 2020. Learn how we:
- Use and protect personal data.
- Track visits using Google Analytics.
- Manage cookies and other digital tools.
Our Privacy Statement sets out our and your rights and obligations in relation to personal information you provide when using any Toitū website (“Website”), any other software application, tool or platform operated and made available by Toitū, (together the “Online Services”) or any other products or services we provide (which shall, together with the Online Services, be the “Toitū Services”) or when applying for employment or other opportunities with us. Personal information is information about an identifiable individual (i.e., a natural person, not a company).
For full details, view the privacy statement
Software Terms & Conditions
Toitū Envirocare has developed certain software applications, tools, and platforms for the purposes of recording and managing greenhouse gas emissions, which we make available:
- (a) via our website (https://www.toitu.co.nz) with no cost or user account (the “Free Software”); or
- (b) as part of our services to customers upon written agreement requires a user account and which may include payment of a fee (the “Account Software”),
All together, (the “Software”). For full details, view the software terms and conditions.
Online Services Terms & Conditions
These Terms and Conditions form a legal agreement between Enviro-Mark Solutions Limited trading as Toitū Envirocare (“Toitū”, “we”, “us” or “our”) and the person (“you” and “your”) that accesses and uses the Online Services. In using any of the Online Services you will be deemed to have agreed to be bound by these Terms and Conditions.
Master Terms & Conditions
This page provides the master Terms & Conditions governing Toitū’s provision of services to all our clients. Members of the certification programmes for Buildings, the NZ Public Sector, audit and/or other, should continue to refer to the Terms & Conditions in your signed contract. For education services, please find at the bottom of this page.
Effective September 2024, the Terms & Conditions will apply to all Toitū certification programme members: Toitū carbonreduce, Toitū net carbonzero, Toitū climate positive, Toitū enviromark; as well as Toitū Measure or verification members. This version supersedes the previous version for all existing and future contracts.
The changes to this version released July 2024 are designed to align with best practice, improve clarity, and apply to evolving client needs.
KEY CHANGES ARE:
- More Flexible Payment Terms: We have introduced more frequent and flexible payment terms, including a new subscription model.
- Audit Billing Changes: Audit fees will now be invoiced in two parts, with an initial invoice for 50% of the estimated Audit Fees on your Scheduled Audit Date, followed by a final invoice upon completion of the audit and certification. This adjustment ensures transparency and financial predictability.
- Privacy and Data Use: We have updated the Privacy Statement to detail the purposes for which we collect and use your personal information and data, along with your data rights. This revision ensures compliance with current privacy and data protection legislation and outlines our obligations and your rights concerning personal information.
- Software Terms of Use: Our Software Terms have been specified in more detail and consolidated into a separate document that covers how you access and use any software provide by Toitū Envirocare.
- Enhanced Service Usage Terms: We have clarified the acceptable usage of our products and services to ensure we comply with the Fair Trading Act unfair contract terms regime, including what we expect from you when engaging with our services, the permissions you grant us, and the responsibilities for scheduling, postponing, or cancelling audits or services.
- Public Statements: Simplified the terms for publicising certification status and clarified conditions for publishing names on our website if certification is suspended or withdrawn.
- Complaints and Appeals: Streamlined the process for handling complaints and appeals, ensuring adherence to our updated policy.
- Changes to programmes, suspension, withdrawal and termination details: Clarified conditions for modifying, suspending, or discontinuing programmes, and emphasised the process for suspension and withdrawal, and the consequences of expiry, withdrawal, suspension, or termination of certification.
- Definitions and interpretation: Updates and changes to the terms defined within to make it easier to understand and comprehend the requirements.
Please contact us with any questions on what this means for you.
Learning Terms & Conditions
The terms and conditions here form the Agreement applied to the provision of certain online and in-person workshops, training, courses and other education services.
General information
Copyright
This site and its contents are copyright of Enviro-Mark Solutions Limited (trading as Toitū Envirocare). Content may be copied for personal, non-profit, or educational purposes if the source is acknowledged. Commercial use requires prior written consent.
General Disclaimer
Toitū Envirocare cannot guarantee the completeness or currency of information on this site. Actions taken in reliance on it are the user’s responsibility.
Linked Organisations Disclaimer
Links to external sites are for convenience. Toitū does not endorse or accept responsibility for their content.
Ownership
Enviro-Mark Solutions Limited (trading as Toitū Envirocare) is a wholly-owned subsidiary of Manaaki Whenua - Landcare Research and operates the Toitū climate impact and Toitū enviromark certification programmes.